Membership Insights Coordinator

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Recreation / Sport / Technology /

Membership Insights Coordinator - Paddle Australia
Paddle Australia (PA) is the National Sports Organisation (NSO) responsible for the management, coordination, development and promotion of paddling in Australia. PA is recognised by the Federal Government and represents the interests of its members to government and the public.

PA is recognised by the International Canoe Federation (ICF); Oceania Canoe Association (OCA); Sport Australia (SA) and Australian Institute of Sport (AIS); Australian Olympic Committee (AOC) and Paralympics Australia. PA works in close partnership with the various State Institute and Academies of Sport (SIS/SAS) in delivering its high-performance programs in Canoe Slalom, Canoe Sprint and Paracanoe. As the peak body for paddle related activity in Australia, PA works collaboratively with six (6) State Paddle Associations (SPAs), around 125 active clubs, seven (7) disciplines and approximately 12,000 members, instructors and coaches.

Role Overview
Mixing the skills of great communication and customer service with a flair for systems and data, your primary focus is to support, manage and develop the Paddle Australia Membership & Events Portal to ensure stakeholder needs across the united paddling community are met and exceeded. To produce datasets and reports that demonstrate membership and other trends, providing insights to inform evaluation and continuous improvement initiatives across Paddle Australia and State Paddle Associations.

Skills & Experience
Qualifications
Relevant tertiary qualifications are desirable.

Experience/Skill Level Required

A minimum of 3 years experience in a relevant role.
Medium to advanced skills in Microsoft Excel and PowerPoint.
Experience with tools such as SQL would be viewed favourably.
Aptitude & Interpersonal Skills
Strong professional communication (both verbal and written) and interpersonal skills.
Strong ability to transfer information, skills and knowledge to others.
Capacity to establish the trust and respect of the internal and external stakeholders.
Strong task management, multi-tasking and prioritisation skills to achieve deadlines.
Strong task management and coordination skills.
Committed towards undertaking duties efficiently with a strong attention to detail.
Excellent internal and external stakeholder management.
Ability to promote, interpret, communicate and work in accordance with the policies and procedures of the organisation.