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The latest research from Canstar Blue reveals the habits and preferences of Australia’s gym goers alongside Fernwood Fitness having been revealed as the winner of Canstar Blue’s ‘Most Satisfied Customer Award for Gyms’ for 2024.

According to Canstar Blue’s research, the five most popular features gym goers like to use are:

• 24-hour access (62%)
• Group fitness classes (37%)
• Change room amenities (35%)
• Personal training (30%)
• Sauna (17%)

Note, respondents could choose more than one option.

Canstar Blue’s survey of over 1,400 gym goers also revealed:

• The average cost of a gym membership is $63 per month.
• Just over one in five (22%) of gym goers admit they don’t use their membership as much as they thought
• 21% admit they go to the gym more in summer
• 22% will visit multiple locations from the same chain
• 15% of gym goers admit they go to the gym to socialise
• Over a third (36%) think that personal trainers are too expensive
• Almost half of gym goers (48%) go to the gym 3 - 5 x per week

Canstar Blue’s 2024 Most Satisfied Customer Award - Gyms & Fitness Clubs

Australians rated Fernwood as the top pick in Canstar Blue’s latest gym and fitness club ratings, with five-star reviews for atmosphere, staff availability, flexibility and perks and overall satisfaction.

Canstar Blue’s Most Satisfied Customers Awards are based on feedback from consumers who have recently purchased and used products and services within a certain timeframe. This feedback is collected via surveys distributed by a third-party service to ensure that we are receiving as much unbiased feedback as possible.

Brands who receive a minimum of 30 responses from these surveys qualify for Canstar Blue’s ratings grid, in which a winner will be determined based on consumer feedback.

To qualify for this survey, respondents had to be members of a commercial gym/fitness club that is part of a chain (i.e. has gyms in multiple locations), where they pay a membership/attendance fee.

Canstar Blue is one of Australia’s best-known and respected comparison websites. For the past 11 years, they have been helping Australians make better-informed decisions on purchasing over 300 different goods and services.

More information on Canstar Blue 

Images. Credit: Fernwood Fitness

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