AusLeisure

Whitsunday-based ferry and cruise operator Fantasea Adventure Cruising has selected Centaman systems for its point-of-sale, reservations, ticketing and internet bookings.

As the largest and most experienced cruise operator in the Whitsundays, Fantasea Adventure Cruising take thousands of holidaymakers each week to destinations across the Whitsundays including Reefworld and the famous Whitehaven beach.

The new Fantasea-Centaman partnership will provide a platform for superior customer service while also supporting new growth opportunities for Fantasea products and services.

The project will focus on delivery of a new ticketing system for inter-island transfers as well as cruises. Additionally Centaman will be implemented at both Fantasea @ The Esplanade and Fantasea @ Shute where it will be used for retail point-of-sale and stock control, as well as reservations and ticketing.

Reservations and bookings will also be captured in Centaman while passengers will also have the option to go online to make a booking and print their tickets at home. Extensive use of kiosk technologies will also allow customers to purchase and print their own tickets without the need to visit the ticket desk.

The system will bring many benefits to passengers including an improved boarding process and will help Fantasea to reduce administration costs and improve management reporting via the delivery of key real time information and statistics.

The Centaman solution will be deployed across all Fantasea operations in the Whitsundays including Jubilee Pocket, Airlie Beach, Shute Harbour, Hamilton Island and Reefworld. In addition customers will be able to purchase items on board the seven high-speed catamarans via the Centaman point-of-sale solution which will be using specialist state of the art hardware technology.

Centaman Chief Executive Mark Iles, explains "our fully integrated point of sale, booking and ticketing system is ideally suited to Fantasea who attract a large number of domestic and international visitors to their cruises each year.

"Our solution supports their goal of improving customer service before the cruise and on board and allows Fantasea to easily integrate new web and automated kiosk technologies into the solution."

Hume Campbell, Chief Executive of Fantasea Adventure Cruising adds, "the new partnership with Centaman will allow Fantasea to remain at the leading edge of cruise services in Australia.

"By embracing new technologies including the web and self service kiosks we are providing our passengers and tour operators with greater choice and flexibility and thereby focussing on the most important element of our business - the customer."

Click here to contact Centaman via their Australasian Leisure Management Supplier Directory entry.

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