76760

A Special General Meeting of members of the Entertainment Venues Association of New Zealand (EVANZ) has this week voted overwhelmingly to adopt a Ticketing Code of Practice.

A Best Practice Guide to how ticketing operations should be carried out aimed at giving confidence to the ticket buying public, the Ticketing Code of Practice has been developed in consultation with venues, the Promoters Association, Ticketmaster, Ticketek, iTicket and Eventfinda.

In a statement EVANZ advised “we hope that other ticketing operators will adopt it as well, and we'll be undertaking a campaign to make other parts of the industry and the public aware of what's happening.”

It consists of two important documents:

The Ticketing Code of Practice - this is the Industry Code which sets out the voluntary guidelines and mandatory rules for EVANZ Members.

The Consumer Code which is public-facing document intended to give customers confidence in the Tickets they purchase for shows or events presented by EVANZ Members.

The Objectives of the Code are:

• To promote and observe a high standard of consumer protection in relation to Tickets, including the application of Terms and Conditions, rights of entry, replacement Tickets, and refunds; maintain the integrity of the ticketing process;
• To ensure that all Members comply with the standards of consumer protection established by the Code;
• To provide guidelines on the fair resolution of Ticket-related consumer complaints;
• Create a model of industry best practice for both the primary ticket market and the secondary ticket market;
• Inform consumers of the standards of consumer protection established by the Code;
• Provide consistency with relevant consumer protection laws and therefore assist all Members with compliance;
• Provide industry and consumer guidance regarding resellers;
• To provide guidelines regarding the fair resolution of Ticket related complaints and disputes.

EVANZ is now recommending that venues familiarise themselves with the Code, to make the Consumer Code available to ticket buyers - on your website, at ticket purchasing points – and to display the logo.

Click here to view the EVANZ Ticketing Code of Conduct Consumer Guide. 

Click here to view the EVANZ Industry Code of Practice (FINAL).

Both of these documents are attached and are also available on the EVANZ website.

Related Articles

30th August 2024 - EVANZ invites 2024 Award entries and board nominations

4th December 2023 - Te Pae Christchurch Convention Centre and Toitoi - Hawke’s Bay Arts and Events Centre welcome EVANZ Awards

30th November 2023 - EVANZ presents 2023 New Zealand entertainment venue awards in Dunedin

8th November 2023 - EVANZ announces board election results

28th September 2023 - EVANZ opens registration for 2023 conference and invites final award entries

5th September 2023 - VMA joins with EVANZ to host After 5! Networking in Christchurch

24th March 2023 - EVANZ backs campaign to stop cuts to Auckland Council’s regional arts and events budget

25th August 2020 - Fearing that ‘venues will close’ EVANZ calls for greater consideration of mass gathering restrictions

27th September 2024 - AXS selected as the official ticketing partner for CMC Rocks

18th July 2024 - Ticketmaster New Zealand reveals multi-year renewal of ticketing partnership with Auckland Live and Auckland Stadiums

17th July 2024 - Frontier Touring offers full ticket refunds for cancelled Tenacious D dates

3rd July 2024 - Eventfinda announces ticketing partnership with two New Plymouth venues

9th May 2024 - Consumer advocates welcome New Zealand High Court ruling that Viagogo breached Fair Trading legislation

8th May 2024 - New Zealand High Court rules against Viagogo in consumer protection case

8th March 2024 - Ticketmaster reveals music acts it expects to breakthrough in Australia and New Zealand in 2024

28th August 2023 - Pollstar report advises of records tumbling for Australian and New Zealand concerts

20th July 2023 - More than one million tickets sold for 2023 FIFA Women’s World Cup 

6th June 2023 - Collapsed Dunedin ticket company owed millions to creditors

28th November 2023 - Eventfinda and ASB Theatre Marlborough reveal ticketing partnership

16th May 2023 - Eventfinda announces buy now, pay later link with Laybuy

2nd May 2023 - Eden Park introduces Axess multi-platform solution

19th April 2023 - Tixserve arrives in Australian and New Zealand markets with Emedia Campaigns partnership

17th April 2023 - Former ticket scalper says New Zealand Government should introduce laws on resales

3rd March 2023 - iTICKET announced as ticketing partner for Dunedin’s Edgar Centre

18th April 2023 - Owing $3.8 million director behind failed Ticket Rocket​​ loses Court appeal

18th January 2021 - Liquidators says Ticket Rocket lacks funds to pay creditors

---

Support our industry news service
We hope that you value the news that we publish so while you're here can we ask for your support?

As an independent publisher, we need reader support for our industry news gathering so ask that - if you don't already do so - you back us by subscribing to the printed Australasian Leisure Management magazine and/or our online news.

Click here to view our subscription options.