EVANZ members back new Ticketing Code of Practice

October 4, 2024

A Special General Meeting of members of the Entertainment Venues Association of New Zealand (EVANZ) has this week voted overwhelmingly to adopt a Ticketing Code of Practice.

A Best Practice Guide to how ticketing operations should be carried out aimed at giving confidence to the ticket buying public, the Ticketing Code of Practice has been developed in consultation with venues, the Promoters Association, Ticketmaster, Ticketek, iTicket and Eventfinda.

In a statement EVANZ advised “we hope that other ticketing operators will adopt it as well, and we'll be undertaking a campaign to make other parts of the industry and the public aware of what's happening.”

It consists of two important documents:

The Ticketing Code of Practice - this is the Industry Code which sets out the voluntary guidelines and mandatory rules for EVANZ Members.

The Consumer Code which is public-facing document intended to give customers confidence in the Tickets they purchase for shows or events presented by EVANZ Members.

The Objectives of the Code are:

• To promote and observe a high standard of consumer protection in relation to Tickets, including the application of Terms and Conditions, rights of entry, replacement Tickets, and refunds; maintain the integrity of the ticketing process;
• To ensure that all Members comply with the standards of consumer protection established by the Code;
• To provide guidelines on the fair resolution of Ticket-related consumer complaints;
• Create a model of industry best practice for both the primary ticket market and the secondary ticket market;
• Inform consumers of the standards of consumer protection established by the Code;
• Provide consistency with relevant consumer protection laws and therefore assist all Members with compliance;
• Provide industry and consumer guidance regarding resellers;
• To provide guidelines regarding the fair resolution of Ticket related complaints and disputes.

EVANZ is now recommending that venues familiarise themselves with the Code, to make the Consumer Code available to ticket buyers - on your website, at ticket purchasing points – and to display the logo.

Click here to view the EVANZ Ticketing Code of Conduct Consumer Guide.

Click here to view the EVANZ Industry Code of Practice (FINAL).

Both of these documents are attached and are also available on the EVANZ website.

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