More facilities go through digital transformation with PerfectGym

November 17, 2023

PerfectGym's ongoing rollout with YMCA Victoria-managed facilities has seen its digital transformation introduced at Horsham Aquatic Centre and the Macleod Recreation & Fitness Centre.

Using its experience in the timely, efficient and accurate transition of data from legacy solutions, PerfectGym has ensured that the facility's members can book classes, swimming lessons and make ups while offering all facets of membership management like online suspensions, payments and renewals at members' convenience, via the industry's only branded, truly mobile responsive online portal.

Explaining its recent digital transformation for the City of Logan, as an example of its adaptability, Perfect Gym Solutions Country Manager, Matt Inglis advised "having had a legacy on-premise solution for around 10 years, the City of Logan identified gaps and the need have members do things themselves ... realising that they couldn't grow their leisure centres and their customer offering without something new and innovative.

"Having been successful with our tender bid we went through the process of full data extraction and transition, from their existing software to PerfectGym.

"This was done for their multiple sites in quite a short timeframe and the result was a resounding success.

"Along with their completing their Active Logan rebrand, they now have a very intuitive system, which is important, particularly in the leisure centres as a lot of them, even though you'll have 20 or 30 core staff, there will be several hundred staff such as casuals that need to be trained.

"We put a heavy focus on training and adoption, preparing them so that for quarter four and into next year, their next phase of digital transformation."

Moving to a single brand for its facilities, a move being undertaken by a number of councils, the City of Logan can now present a vibrant and contemporary face as Active Logan - with PerfectGym technology a key part of this.

Inglis notes "there's immediate quick wins with our technology such as online signups and guiding them on a paperless journey while with ecommerce in areas like we bogus chargebacks where we have found that by doing a lot more of the legalities in a really simple paperless way we've been able to help centres and clubs debunk the vast majority of these.

"We also easily help multi facility operations where a member may join one of them for the gym but their children do their swim lessons at another and they may want to book a court at one of the stadiums."

For Christchurch City Council, another recent PerfectGym project, the company introduced its solution at a city-wide level.

Inglis explains “again, we were replacing a legacy on-premises system - with some web functionality - as the Council went through a website rebrand in parallel with a strong focus on the websites giving a lot of information and a new approach to customer service.”

With the website showing realtime availability of classes and other aspects of facility availability, PerfectGym has embedded key information and online signups also integrating with in-facility kiosks.

PerfectGym is also powering the latest Planet Fitness facilities in Queensland.

Click here to contact Perfect Gym Solutions Pty Ltd via their entry in the Australasian Leisure Management Supplier Directory.

Image credit: Christchurch City Council.

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